Cancellation and Refund Policy
Last Updated: June 27, 2026
This Cancellation and Refund Policy explains how subscription cancellations, refunds, and payment-related issues are handled for TRENDS – AI Photo and Video Generator.
1. Subscription Cancellation
1.1 How to Cancel
You may cancel your subscription at any time using any of the following methods:
• In the TRENDS app: Settings → Subscription → Cancel Subscription
• By emailing us at rektech.uk@gmail.com
• Through your account on our website: https://trends.rektech.work
1.2 When Cancellation Takes Effect
• Your subscription remains active until the end of the current billing period.
• Premium features remain available until your subscription expires.
• No future subscription charges will be made after cancellation.
• Any remaining subscription credits remain available according to your plan.
1.3 After Cancellation
• Your account will continue on the free plan.
• Your generation history and account information will remain available.
• You may subscribe again at any time.
• Auto-Pay will be disabled for future subscription renewals where applicable.
2. Auto-Pay Cancellation
2.1 Disabling Auto-Pay
Auto-Pay can be disabled without cancelling your subscription.
Go to:
Settings → Auto-Pay → Disable
After disabling Auto-Pay:
• Automatic credit recharges will stop.
• Your active subscription remains unaffected.
• Credits can still be purchased manually whenever needed.
• Auto-Pay can be enabled again at any time.
3. Refund Policy
3.1 General Refund Terms
• Subscription fees are generally non-refundable except where required by applicable law or specifically described in this policy.
• Purchased credits are non-refundable after purchase.
• Auto-Pay charges may be reviewed for refund if the purchased credits have not been used and the request is made promptly.
• Unused credits generally remain in your account according to your plan but cannot be exchanged for cash.
3.2 Eligible Refund Scenarios
Refund requests may be considered when:
• Our service is unavailable for an extended period because of technical issues under our control.
• AI generation repeatedly fails due to system errors after credits have been deducted.
• Incorrect or duplicate billing occurs.
• Auto-Pay charges are processed incorrectly.
• Your paid account cannot access purchased features due to an error on our side.
3.3 Situations Where Refunds Are Not Available
Refunds are generally not provided for:
• Change of mind after purchase.
• Credits that have already been used.
• Dissatisfaction with AI-generated results based solely on personal preference.
• Accounts suspended or terminated due to violations of our Terms and Conditions.
• Subscription periods that have already been used, unless required by applicable law.
4. How to Request a Refund
To request a refund, email:
Please include:
• Your registered email address.
• Transaction ID or Order ID.
• Purchase date.
• Reason for the refund request.
• Screenshots or supporting documents if available.
5. Refund Processing
Once your request is received:
• Initial review is generally completed within 3–5 business days.
• If approved, you will receive confirmation by email.
• Approved refunds are usually processed within 7–10 business days.
• The time required for funds to appear depends on your bank or payment provider.
6. Refund Method
Approved refunds will be issued to the original payment method whenever possible.
For example:
• Credit or Debit Card – Refunded to the original card.
• UPI – Refunded to the original UPI account.
• Wallet Payments – Refunded to the original wallet.
Processing times may vary depending on the payment provider.
7. Chargebacks and Payment Disputes
Before initiating a chargeback with your bank or payment provider, please contact us at:
Many payment issues can be resolved quickly without involving a chargeback.
Please note:
• Accounts associated with active chargebacks may be temporarily suspended while the matter is investigated.
• Fraudulent chargebacks may result in permanent account termination where permitted by law.
8. Pro-Rated Refunds
We generally do not offer pro-rated refunds.
Exceptions may apply if:
• We permanently discontinue the TRENDS service.
• We make significant changes that materially reduce the value of your subscription.
• Applicable law requires a refund.
Where applicable, refunds are calculated based on:
• Remaining unused subscription period.
• Services already provided.
• Applicable payment processing fees where legally permitted.
9. Free Trials and Promotional Offers
Free Trial
• You may cancel at any time before the free trial expires.
• If cancelled before the trial ends, you will not be charged.
• If not cancelled, the subscription automatically converts into a paid plan.
Promotional Credits
• Promotional or bonus credits have no cash value.
• Promotional credits are non-refundable.
• Promotional credits may expire according to the promotion's terms.
10. Payment Failures
If an Auto-Pay attempt fails:
• We may retry the payment a limited number of times.
• No refund is required if no successful payment occurred.
• Updating your payment information may be necessary to continue uninterrupted service.
If a billing error causes an overpayment, any verified excess amount will be refunded.
11. Regional Consumer Rights
Nothing in this policy limits any consumer rights provided under applicable law.
Depending on your location, you may have additional rights under consumer protection legislation, including digital content regulations.
Where local law provides greater protection than this policy, the applicable law will prevail.
12. Subscription Downgrades
You may downgrade your subscription at any time.
• Downgrades become effective at the start of the next billing cycle.
• No partial refund is provided for the current billing period.
• Remaining credits continue according to your plan.
13. Account Termination
If your account is terminated because of a violation of our Terms and Conditions:
• Refunds are generally not available.
• Remaining credits may be forfeited.
If TRENDS is permanently discontinued:
• Users may receive reasonable notice.
• Eligible users may receive refunds where required by law.
• Users may be given an opportunity to download their generated content where technically feasible.
14. Currency
Refunds are issued in the same currency used for the original transaction whenever possible.
Exchange rate fluctuations and bank charges are outside our control.
15. Refund Exceptions
Refund requests may be declined if:
• Fraud or abuse is suspected.
• Multiple refund requests indicate misuse.
• The request violates our Terms and Conditions.
• The request is submitted after an unreasonable period following the purchase.
16. Contact Us
For cancellation requests, refund questions, or payment-related assistance, contact:
RekTech
Email: rektech.uk@gmail.com
Website: https://trends.rektech.work
Average Response Time: 3–5 business days.
17. Dispute Resolution
If you are dissatisfied with our decision regarding a refund request:
• You may request that the matter be reviewed again.
• A senior support representative will review the request where appropriate.
• If the issue remains unresolved, dispute resolution will be handled according to our Terms and Conditions and applicable law.
18. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time.
Updated versions become effective upon publication on our website or within the application.
Where legally required, significant changes will be communicated through email or in-app notifications.
19. Fair Usage
To protect our services from abuse, we reserve the right to:
• Investigate suspicious refund activity.
• Request additional verification when necessary.
• Decline fraudulent or abusive refund requests.
We are committed to providing a fair and transparent refund process while ensuring the integrity of our services.
If you experience any issues with TRENDS, please contact us first at rektech.uk@gmail.com. We will make every reasonable effort to resolve your concern promptly.
Website: https://trends.rektech.work