Shipping and Exchange Policy
Last Updated: June 27, 2026
Notice: Digital Service – No Physical Shipping
TRENDS is a 100% digital service that provides AI-generated photos and videos through a mobile application. We do not sell or deliver any physical products. Therefore, traditional shipping and exchange policies do not apply.
This policy explains how our digital services are delivered and how we handle service-related issues.
1. Service Delivery
1.1 Digital Delivery
• All services are delivered digitally through the TRENDS mobile application.
• No physical products are shipped.
• Credits and subscriptions are activated automatically after successful payment.
• Your generated content is securely stored in your account and can be accessed anytime.
1.2 How You Receive Our Services
- Download the TRENDS application from the Apple App Store or Google Play Store.
- Create an account using your email address or a supported social login.
- Purchase credits or subscribe using the available payment methods.
- After successful payment, credits are added to your account automatically.
- Start generating AI-powered photos and videos instantly.
1.3 Delivery Timeline
• Credit Purchases: Usually within 5 seconds after successful payment.
• Subscription Activation: Immediate after payment confirmation.
• Auto-Pay Recharge: Automatically processed when your credit balance falls below the configured threshold.
• AI Content Generation: Typically completed within 10 to 60 seconds depending on request complexity and server availability.
2. Digital Content Delivery
2.1 Access to Generated Content
• Generated content is available in your in-app gallery.
• You can download your content to your device in supported formats.
• Content is stored in cloud storage for up to 90 days unless otherwise specified by your subscription plan.
• Your content can be accessed from any supported device after logging into your account.
2.2 Supported Formats
• Images: PNG and JPG (up to 4K resolution where supported).
• Videos: MP4 (up to 1080p resolution where supported).
• File sizes are optimized for quality and performance.
2.3 Delivery Issues
If you experience problems receiving digital services:
• Verify your payment status in Billing History.
• Retry failed generations if applicable.
• Check your internet connection and available device storage.
• Contact us at rektech.uk@gmail.com for assistance.
3. Service Adjustments (Exchange Policy)
Since TRENDS provides digital services, physical exchanges are not applicable. However, service adjustments may be provided in eligible situations.
3.1 Credit Adjustments
Credit adjustments may be issued if:
• AI generation fails because of a technical error.
• Credits are deducted without successful content generation.
• Incorrect billing occurs.
• The service is unavailable for reasons within our control.
To request a credit adjustment:
• Email rektech.uk@gmail.com.
• Include your transaction ID, registered email address, and screenshots if available.
• Requests are generally reviewed within 24–48 hours.
3.2 Subscription Changes
Upgrade
• Upgrade your subscription at any time.
• Pay only the applicable price difference where available.
• Premium features become available immediately.
• Existing credits remain in your account.
Downgrade
• Downgrades become effective at the start of the next billing cycle.
• Current subscription benefits continue until the existing billing period ends.
• No refund is provided for unused subscription time unless required by law.
3.3 Feature Availability
If a promised feature becomes unavailable:
• We will notify affected users whenever reasonably possible.
• Alternative functionality may be provided.
• Compensation credits may be issued when appropriate.
4. No Physical Products
TRENDS does not provide:
• Printed photographs.
• Merchandise.
• Hardware devices.
• Physical gift cards.
• Any other tangible products.
TRENDS does provide:
• AI generation credits.
• Subscription access.
• Cloud-based storage.
• Mobile application services.
• Customer support.
5. International Availability
Our services are available digitally in many countries.
• No physical shipping is required.
• Supported payment methods vary by region.
• Pricing and taxes may differ depending on local regulations.
• Some countries may have service restrictions due to applicable laws.
6. Account and Credit Transfers
Accounts are intended for individual use only.
• Accounts cannot be transferred to another person.
• You may sign in on multiple supported devices using your own account.
• Family sharing is not currently supported.
Credits:
• Cannot be transferred between accounts.
• Cannot be exchanged for cash.
• Gift subscriptions may become available in future updates.
7. Service Interruptions
Scheduled Maintenance
Occasionally, maintenance may be required.
Where practical, advance notice will be provided.
Most maintenance windows are completed within a few hours.
Unexpected Service Interruptions
If an unexpected outage significantly affects service availability:
• Subscription periods may be extended where appropriate.
• Compensation credits may be issued at our discretion.
• Updates will be published through our official communication channels.
8. Quality Assurance
We continuously improve our AI technology.
Because AI-generated content depends on user prompts and machine learning models:
• Results may vary.
• Specific artistic outcomes cannot be guaranteed.
• Technical failures may qualify for regeneration or credit restoration.
9. Returns and Cancellations
As TRENDS provides digital services:
• Physical returns are not applicable.
• Subscription cancellations are governed by our Cancellation and Refund Policy.
• Refunds are only available in situations required by law or specifically described in our Refund Policy.
• Unused credits are generally non-refundable unless required by applicable law.
10. Customer Support
For delivery or service-related issues, please contact:
Email: rektech.uk@gmail.com
Response Time: Within 24 business hours.
Please include:
• Registered email address.
• Transaction ID (if applicable).
• Description of the issue.
• Screenshots or supporting information if available.
Website:
11. Third-Party Services
App Store Purchases
Purchases made through the Apple App Store or Google Play Store may also be subject to the respective platform's refund policies.
Where appropriate, you may need to contact Apple or Google directly for refund requests.
Payment Processing
Payments are securely processed through Razorpay.
If a payment-related issue occurs, contact rektech.uk@gmail.com, and we will assist in coordinating with the payment provider when necessary.
12. Legal Compliance
This policy complies with applicable consumer protection laws.
Your statutory consumer rights remain unaffected.
Applicable regulations may include:
• Consumer Protection Act, 2019 (India).
• Applicable digital content regulations in supported jurisdictions.
• Other regional consumer protection laws where required.
13. Changes to This Policy
We may update this Shipping and Exchange Policy from time to time.
Changes become effective once published on our website or within the application.
Continued use of TRENDS after changes indicates your acceptance of the updated policy.
Where legally required, significant updates will be communicated through email or in-app notifications.
14. Contact Us
If you have any questions regarding service delivery, digital access, subscriptions, or this policy, please contact us:
RekTech
Email: rektech.uk@gmail.com
Website: https://trends.rektech.work
In-App Support: Available through Settings → Help & Support.
Summary
TRENDS is a fully digital AI service. No physical products are shipped. All services, subscriptions, and digital content are delivered electronically through the mobile application.
If you need assistance, please contact us at rektech.uk@gmail.com. We are committed to providing you with the best possible experience using TRENDS.